Claire’s Returns Policy
We want you to be completely happy with your purchase from clairelady.com. If for any reason you’re not satisfied, we’re here to help with our returns policy.
Online Purchases:
You may return most items purchased on clairelady.com within 30 days of delivery for a refund or exchange. The item must be unused, in its original packaging, and accompanied by the original receipt or proof of purchase.
In-Store Purchases:
Items bought in our stores may be returned to any Claire’s location within 30 days of purchase with the original receipt. Without a receipt, we may offer an exchange or merchandise credit at the current selling price.
Non-Returnable Items:
For health and safety reasons, we cannot accept returns on:
- Earrings for pierced ears
- Face masks
- Personal care items
- Any used or damaged merchandise
How to Return:
- Online purchases: Initiate your return through the returns center on clairelady.com
- In-store purchases: Bring the item to any Claire’s location with your receipt
Refunds:
- Refunds will be issued to the original payment method
- Allow 7-10 business days for processing after we receive your return
- Shipping charges are non-refundable
Exchanges:
We’re happy to exchange any eligible item within the 30-day return window. Exchanges are subject to product availability.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately through clairelady.com for assistance.
Policy Changes:
We reserve the right to modify this return policy at any time. The most current version will always be available on clairelady.com.
International Returns:
For orders shipped outside the country, please visit clairelady.com for specific return instructions as policies may vary by location.
Need Help?
For any questions about our return policy, please visit the help center on clairelady.com.