Frequently Asked Questions
General Questions
What is Claire’s known for?
Claire’s offers a wide range of fashion jewelry, accessories, and beauty products for young women, teens, and kids. From trendy earrings to hair accessories, we provide stylish pieces to express individuality.
Where can I find Claire’s products?
You can shop online at clairelady.com or visit one of our many stores worldwide.
Does Claire’s offer gift cards?
Yes! Claire’s gift cards are available for purchase online at clairelady.com or in-store.
Order & Shipping
How do I track my order?
Once your order ships, you’ll receive a confirmation email with tracking details. You can also check your order status by logging into your account on clairelady.com.
What shipping options are available?
We offer standard and express shipping. Delivery times vary depending on your location.
Do you ship internationally?
Yes! Claire’s ships to many countries. Visit clairelady.com for more details.
Returns & Exchanges
What is your return policy?
If you’re not satisfied with your purchase, you may return it within a specified period for a refund or exchange. See our full policy at clairelady.com.
How do I process a return?
Returns can be initiated online through your account on clairelady.com or in-store.
Product & Services
Does Claire’s offer ear piercing?
Yes! We provide safe and professional ear piercing services. Visit clairelady.com to learn more.
Are Claire’s products hypoallergenic?
Many of our jewelry pieces are nickel-free and suitable for sensitive skin. Check product descriptions for details.
How do I care for my Claire’s jewelry?
To maintain quality, avoid contact with water, perfume, or lotions. Store in a dry place when not in use.
Website & Account
How do I reset my password?
Click “Forgot Password” on the login page at clairelady.com and follow the instructions.
Can I modify or cancel my order?
Orders are processed quickly, but you may contact customer support for assistance.
Do you offer student discounts?
Check clairelady.com for current promotions and special offers.
Still Have Questions?
For more help, visit our Customer Service section on clairelady.com.